Post Office Helpline Number: Complete Guide for India
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Updated: July 2025
βοΈ By PostalBlog Editorial Team
π§ Introduction
Need help tracking a speed post? Facing an issue with money orders, Aadhaar services, or postal savings? The India Post customer care system is here to help you.
Whether you’re a rural GDS customer or a regular post office user in a metro city, this guide covers all official India Post helpline numbers, emails, and grievance portals that you can use to get your issue resolved quickly.
Letβs walk you through every way to contact India Post in 2025.
βοΈ India Post Customer Care Numbers (National Toll-Free)
| π Purpose | π Helpline Number |
|---|---|
| General Customer Care | 1924 (Toll-Free) |
| Speed Post / Parcel / Mail Tracking | 1800-266-6868 |
| Post Office Savings Bank (POSB) | 1800-266-6868 |
| India Post Payments Bank (IPPB) | 155299 or 1800-889-9999 |
| Philately / Business Solutions | 1800-11-2011 |
π Note: Most of these helplines are active between 9 AM to 6 PM on working days.
π Online Customer Support β India Post
Apart from phone calls, you can also raise complaints or queries online:
β India Post Grievance Portal (CPGRAMS)
Submit formal complaints about services, delays, or staff behavior.
β India Post Official Website
Use the βContact Usβ and βCustomer Supportβ sections to raise requests.
β India Post Tracking Page
To track Speed Post, Registered Post, Parcel, or EMS.
π¬ Circle-wise Customer Support β State-wise Contact Numbers
If your issue is regional, contact your respective postal circleβs Public Grievance Cell:
| ποΈ Postal Circle | π± Contact Number |
|---|---|
| Delhi Circle | 011-23620144 |
| Maharashtra | 022-22620602 |
| Tamil Nadu | 044-28524472 |
| West Bengal | 033-22120459 |
| Karnataka | 080-22860591 |
| Uttar Pradesh | 0522-2629872 |
| Bihar | 0612-2235023 |
| Rajasthan | 0141-2368022 |
π You can find your circle’s contact from the official India Post Circle Directory.
πΌ India Post Services β Whom to Contact?
| π¦ Service | π² Where to Call / Contact |
|---|---|
| Speed Post Delay | 1924 or lodge at Track Consignment |
| Missing Parcel | Local Head Post Office or 1800-266-6868 |
| Aadhaar Services | Visit the PO branch or call UIDAI at 1947 |
| POSB Account Issues | 1800-266-6868 (DoP Financial Services) |
| IPPB Mobile App Issue | 155299 or support@ippbonline.in |
π¨ Email Support β Official Email IDs
For detailed queries or complaints, you can write to:
π© Customer Care Email: support@indiapost.gov.in
π© POSB Queries: dopsupport@indiapost.gov.in
π© IPPB Customer Care: contact@ippbonline.in
Make sure to include:
Your full name
Tracking number (if any)
Contact details
Clear explanation of the issue
π‘ Tips to Get Quick Help
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Keep your tracking number and receipt ready
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Be polite but firm while explaining your issue
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Note the complaint reference number provided
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For unsolved issues, escalate via pgportal.gov.in
π Frequently Asked Questions (FAQs)
Q1. What is the fastest way to contact India Post?
Call 1924 or use www.indiapost.gov.in to raise a complaint.
Q2. How do I check my parcel status?
Use the Consignment Tracking tool on India Postβs homepage.
Q3. I havenβt received OTP for Aadhaar update at post office. Whom to contact?
Contact UIDAI at 1947 or raise an issue through the post office manager.
Q4. Can I raise a complaint about staff behavior or delay in delivery?
Yes. File a grievance on the official PGPortal.
β Conclusion
India Post has come a long way in offering accessible and responsive customer support β both online and offline. Whether itβs a simple delay or a serious complaint, you now have multiple channels to reach out and get solutions.
π Save these helpline numbers and this page for quick reference.
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